For our Virtual Private Servers that do not include a web hosting control panel (cPanel) we currently offer semi-managed support. Semi-Managed means that our administrators will handle any hardware, operating system, or basic configuration issues which may arise with your server. Some examples of issues our administrators will assist with on a semi-managed server may include but are not limited to:

For our clients that decide to add a control panel (cPanel) to their Virtual Private Servers we offer fully managed support. Fully managed support means that we will handle just about any issue or configuration request you may have with your server outside of custom software/script installations (ex: ffmpeg+mplayer+mencoder). Some examples of things covered by our fully managed support may include but are not limited to:

Security audits.

Load problems or sluggishness.

Network related issues.

Failure of server to boot.

Hardware failures

Package installations via package manager (yum,rpm).

DNS Configuration

Troubleshooting script configurations and/or website errors

Task automation.

Firewall setup & troubleshooting.

E-mail configuration.

Software upgrades & migrations. (php, mysql).

Custom apache configurations (mod_python, mod_ruby, mod_wsgi)*

Perl/PECL module/extension installations.

Backup configurations.